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User Experience

At Verified, signup is what we do. We are experts in how to optimize onboarding flows to maximize conversion and give users the best possible experience. We've helped our customers onboard — and delight! — millions of new users. The user experience described in this guide is the result of countless hours of research, design, testing, and iteration by our team.

Full details are below, but the basic user experience is:

  1. See Text to Signup campaign ad
  2. Send SMS with keyword
  3. Click verification link in SMS auto reply
  4. (optional) Go through 1-Click Signup flow

Flow Chart​

Text to Signup flow chart ↗️ Open in new tab (for easy zooming)

Steps​

Campaign Ad​

This can be a physical or digital ad containing one or more campaign assets:

Call to Action​

Magic Button​

Magic QR Code​

Powered by Graphic​

Campaign ad example on a Times Square billboard Example 1: Times Square ↗️ Open in new tab

Campaign ad example at a bus stop Example 2: Bus Stop ↗️ Open in new tab

Campaign ad example in an email Example 3: Email ↗️ Open in new tab

Prompt to Draft SMS​

The user can respond to the call to action by simply opening their messaging app, in which case they then manually type a phone number and keyword (see the Draft SMS screen).

An interstitial screen appears instead if both of the following conditions are met:

  1. The user clicked a magic link or magic button or scanned a magic QR code.
  2. The user's device operating system prevents automatic opening of the default messaging app.

Open Messaging App​

  • Handled by user's device operating system
  • Prompts user to open device default messaging app

Brand Name​

Magic Button​

Magic QR Code​

Appears on desktop.

Powered by Graphic​

Empty messaging app screen Messaging App ↗️ Open in new tab

Mobile prompt to draft SMS, modal open state Mobile: Modal Open State ↗️ Open in new tab

Mobile prompt to draft SMS, modal closed state Mobile: Modal Closed State ↗️ Open in new tab

Desktop prompt to draft SMS, modal open state Desktop: Modal Open State ↗️ Open in new tab

Desktop prompt to draft SMS, modal closed state Desktop: Modal Closed State ↗️ Open in new tab

Draft SMS​

To Phone Number​

SMS Draft​

Draft SMS containing only the campaign keyword Keyword Only ↗️ Open in new tab

Draft SMS prefilled from campaign settings SMS Draft from Campaign Settings ↗️ Open in new tab

Sent SMS​

This will trigger an auto reply: a verification link if the SMS contains a valid keyword and an error message otherwise (see the Auto Reply screen).

Sent SMS containing a valid keyword Containing Valid Keyword ↗️ Open in new tab

Sent SMS containing no valid keyword Containing No Valid Keyword ↗️ Open in new tab

Auto Reply​

Success​

✅ Verify with 1-Click: ✨

➡️ https://1-click.verified.inc/tts/abc123

Sent if Verified finds a campaign keyword match.

Error​

❌ Sorry, we can’t find a keyword match! Look for a typo and try again?

Sent if Verified does not find a campaign keyword match.

Auto reply with a verification link, success state Success ↗️ Open in new tab

Auto reply error message Error ↗️ Open in new tab