OCE011

OCE011

message	"Additional information is required to source data for user: {inputs}"
data.additionalInputs	[inputs]
data.riskSignals	RiskSignals

When This Is Returned

When additional information is required to source verified user data through 1-Click Signup.

How to Handle

Prompt the user to input the additional information, and then call the Verified API again.

Inclusive OR

The inputs included in message and data.additionalInputs is a comma separated list of additional information.

Multiple values always indicate an inclusive OR: that is, you can pass one or more of the additional inputs. You do not need to pass all of the additional inputs included in the list!

For example, if inputs is birthDate, ssn4, you can pass either the user's birth date or their SSN4 (or both). We always recommend passing just one first because both are required only very rarely and, if they are both required, you will get another OCE011 error code indicating that the other one is required.

Currently inputs will always be birth date, SSN4, or both — see the examples below.

tip

We recommend using birth date over SSN4 when possible because:

1. Users are typically more comfortable providing their birthday.
2. Some users will have an autofill option for birthday from their browser or OS.
3. Everyone has a birthday, but not everyone has an SSN.

Example: Birth Date Only

{
    ...
    "message": "Additional information is required to source data for user: birthDate"
    ...
    "data": {
        "errorCode": "OCE011",
        "additionalInputs": ["birthDate"],
        ...
    }
}

Example: SSN4 Only

{
    ...
    "message": "Additional information is required to source data for user: ssn4"
    ...
    "data": {
        "errorCode": "OCE011",
        "additionalInputs": ["ssn4"],
        ...
    }
}

Example: Both Birth Date and SSN4

{
    ...
    "message": "Additional information is required to source data for user: birthDate, ssn4"
    ...
    "data": {
        "errorCode": "OCE011",
        "additionalInputs": ["birthDate", "ssn4"], // inclusive OR: can pass either or both in next call
        ...
    }
}